Returns & Refunds

Step-by-Step Guide to Requesting a Refund on eFresho


1. Check the Refund Policy

  • Before initiating a refund request, familiarize yourself with eFresho’s refund policy. This policy outlines the conditions under which refunds are granted, such as damaged goods, wrong items delivered, or other specific issues. You can usually find this policy in the Help or FAQ section of the eFresho website.
  • Have your order details ready, including the order number, the items you’re requesting a refund for, and the reason for the refund. It’s also helpful to have any supporting evidence, such as photos of damaged items.

3. Log into Your Account

4. Navigate to Your Orders

  • Once logged in, find the “Orders” section. This is where you’ll see a list of your recent purchases.

5. Select the Order

  • Locate the specific order for which you want to request a refund. Click on the Refund Button.

6. Provide Details and Submit the Request

  • Fill in the required information, such as the reason for the refund request and any additional details that might help us process your request.
  • Attach any supporting documents or photos if necessary.
  • Review your request and submit it.

7. Follow Up

  • After submitting your request, you should receive a confirmation email or notification. This message will typically include a reference for your refund request.
  • Monitor your email or your account on eFresho for updates on the status of your refund request. eFresho may contact you for additional information or to inform you of the decision.

9. Wait for Processing

  • Refund requests can take some time to process, depending on our policies and procedures. Be patient and allow a few days for the refund to be processed.

10. Receive Your Refund

  • Once your refund is approved, you will receive the refunded amount through your original payment method. This might take a few additional days to reflect in your bank account or credit card statement.

Tips for a Smooth Refund Process

  • Be Prompt: Request a refund as soon as you notice an issue with your order.
  • Be Clear and Concise: Clearly state the reason for your refund request and provide all necessary details.
  • Keep Records: Save all correspondence with eFresho regarding your refund request for future reference.
By following these steps, you should be able to request a refund on eFresho without any issues. Remember, each situation is unique, so be sure to read eFresho’s specific refund policy and terms.