Refund and Returns Policy

At Efresho, we want to ensure that you have a great shopping experience. We understand that sometimes you may need to return an item or request a refund. Here’s a straightforward guide to our returns and refunds policy to help you understand how it works.

Returns Policy

1. Eligibility for Returns

• Time Frame: You can return most items within 7 days of receiving your order.
• Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods
• Intimate or sanitary goods
• Hazardous materials or flammable liquids and gases
• Some health and personal care items

3. Return Process

• Please click here for guidelines 

Refunds Policy

1. Eligibility for Refunds

• Refunds are issued once we receive and inspect the returned item.
• If the return is approved, a refund will be processed, and a credit will be applied to your original method of payment within 30 days.

2. Partial Refunds

In certain situations, only partial refunds are granted:

• Items with obvious signs of use
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error
• Items returned more than 30 days after delivery

3. Non-Refundable Situations

Sale Items

• Only regular-priced items may be refunded. Sale items cannot be refunded.
• If your return is not approved, we will notify you and explain the reason.

Shipping Costs

• Return Shipping: If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs. Otherwise, you will be responsible for paying for your own shipping costs for returning your item.
• Shipping Costs on Refunds: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if we provided the return shipping label.

Contact Us

If you have any questions or need assistance with your return or refund, please don’t hesitate to reach out to our customer service team. We are here to help and ensure that your experience with Efresho is positive.