How to Cancel an Order

Step-by-Step Guide to Cancel Your Order on eFresho

1. Log In to Your Account
   • Open your preferred web browser and go to eFresho.com.
   • Click on the Account button at the top right corner of the site, Log in using your credentials (email and password).
2. Navigate to ‘Orders’
   • Once logged in, find the ‘Orders’ section. This is typically located in the main menu or under your profile icon.
3. Select the Order to Cancel
   • In the ‘Orders’ section, you will see a list of your recent orders.
   • Locate the order you wish to cancel.
4. Click on ‘Cancel Request’
   • Within the order page, you will see an option to cancel the order. This is labeled as ‘Cancel Request’ .
   • Click on this button.
5. Provide a Reason
   • You will be asked reason for the cancellation, kindly provide a valid reason.
6. Check Cancellation Status
   • Once you’ve confirmed the cancellation, you should receive a notification or email confirming that your order has been canceled.
   • You can also check the status in the ‘Orders’ section. The canceled order should be marked accordingly.

Important Notes

• Cancellation Policy: Make sure to check eFresho’s cancellation policy. Some orders may only be cancellable within a certain timeframe after placing the order.
• Refunds: If you have already paid for the order, eFresho will process your refund according to their refund policy. This information is usually available in the ‘Help’ or ‘Customer Service’ section of the website.
• Customer Support: If you encounter any issues while trying to cancel your order, you can contact eFresho’s customer support for assistance. They can guide you through the process or handle the cancellation for you.