Frequently Asked Questions

General Information

Efresho is an online e-commerce marketplace that offers a wide range of products, including electronics, fashion, home goods, and more. Our mission is to provide customers with a convenient and enjoyable shopping experience.

You can contact us via email at support@efresho.com,  or through our contact form on the website.

Account Management

Yes, you need to create an account to make a purchase on Efresho. Having an account allows you to track your orders, save shipping addresses, and receive updates on our latest products and promotions.

Click on the “Account” button at the top right corner of the homepage, and fill in the required information. Once completed, you’ll receive a confirmation email to activate your account.

Click on the “Forgot Password” link on the login page, enter your email address, and follow the instructions sent to your email to reset your password.

Orders and Payment

We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), Cryptocurrency, and other payment options as indicated during checkout.

Browse our product categories or use the search bar to find items you want to purchase. Add items to your cart, proceed to checkout, and follow the instructions to complete your purchase.

Orders can be canceled or modified within a certain timeframe after placement. Please contact our customer support team as soon as possible for assistance.

Shipping and Delivery

We offer various shipping options, including standard and expedited shipping. Shipping costs are calculated at checkout based on your location and the shipping method selected.

Delivery times vary depending on the shipping method chosen and your location. Estimated delivery times will be provided at checkout. Please note that these are estimates and actual delivery times may vary.

Once your order is placed, you will receive an order number. You can use this number and your billing email to track your order on our website.

Returns and Refunds

We accept returns of products in their original condition and packaging within 10 days of delivery. To initiate a return, please visit our Returns page for instructions.

After we receive and inspect your returned item, we will process your refund to the original payment method. Refund processing times may vary depending on your payment provider.

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product. Please refer to our Returns Policy for more details.

Product Information

Product availability is indicated on each product page. If a product is out of stock, you will see an “Out of Stock” notice and may have the option to receive a notification when it becomes available.

Yes, if you need more information about a product, please contact our customer support team, and we will be happy to assist you.

Promotions and Discounts

Yes, we regularly offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest deals and offers.

Enter your discount code in the designated field at checkout and click “Apply.” The discount will be reflected in your order total.

Technical Support

 If you experience any technical issues, try clearing your browser cache and cookies, or use a different browser. If the problem persists, please contact our customer support team for assistance.

If you encounter a bug or issue with our website, please contact us at support@efresho.com with a detailed description of the problem, and our technical team will address it as soon as possible.

We hope this FAQ answers your questions. If you need further assistance, please don’t hesitate to contact our customer support team. Thank you for shopping with Efresho!